Layaway Policy – Hire Purchase Policy – Payment Plans Policy
Not only does Ryan & Troy Tech Solutions help customers save with Discounts on Laptop Computers and accessories, but also help save through our Lay Away Plan. This plan allows customers to pay in installments. With the exception of custom extended plans and/or exceptions to the following terms that are only available on a case-by-case circumstance in writing, with the signed approval of an authorized representative of Ryan & Troy Tech Solutions, below are the terms of our standard layaway plan:
Initiation of any orders on a layaway purchase plan agreement should be done on our physical store or over the phone by contacting one of our customer service representatives at (254) 720-275323. We will be happy to assist you in the ordering process and provide you the proper documentation for your layaway purchase plan agreement.
For each layaway order, the customer must provide a down payment of at least 25% of the total purchase price.
Orders over Ksh 100,000 will be allowed a layaway period of up to 3 months* from the original down payment date to pay off their item(s) at a frequency of at least one payment per month in the amount of no less than 30% of the total purchase price, with each payment being made on or before its indicated due date, per the terms set forth on the layaway purchase plan agreement.
Orders Less Ksh 100,000.00 will be allowed a layaway period below 2 months* from the original down payment date to pay off their item(s) at a frequency of at least one payment per month in the amount of no less than 30% of the total purchase price, with each payment being made on or before its indicated due date, per the terms set forth on the layaway purchase plan agreement.
(Defaults, Grace Periods, and Breach of Agreement) *: We understand that our flexibility and understanding is allowing us the opportunity to do business with you, and we appreciate that opportunity. For all layaway customers, a 14-day period of grace will be allowed from the due-date of each monthly payment as indicated per the terms set forth in your layaway purchase plan agreement before it is considered a late payment default.
Each customer on a 3-month layaway term will be allowed a maximum of 2 defaults, and each customer on a 2-month layaway term will be allowed a maximum of 3 defaults before the customer is considered in breach of our layaway purchase plan agreement, and consequently forfeits their merchandise but all payments made throughout their layaway period will be Refunded (Less a cancellation charges equal to 10% of item sale price) Reason being we missed out on selling the item when it was taken off the shelf.
A “default” is defined as any of the following occurrences: late payments (payments not made within the allowable 14-day grace period), missed payments, insufficient funds not made up within 5 days of original payment processing, and a monthly payment of less than the minimum amount defined on your layaway purchase plan agreement. Each individual occurrence of a default is counted toward the allowable maximum per the terms of their layaway purchase plan agreement.
Regardless of which layaway plan you are on, if 3 monthly payments are missed consecutively, the customer is considered in breach of our layaway purchase plan agreement, and consequently forfeits their merchandise. all payments made throughout their layaway period will be refunded (Less a cancellation charges equal to 10% of item sale price)
In the event a payment of insufficient funds is processed by Ryan & Troy Tech Solutions, the customer understands they will be subject to a 10% reprocessing fee of the total purchase price for each insufficient fund’s payment.
Upon payment of the entire balance, all additional terms and requirements set forth under our Return Policies and our Terms and Conditions will apply**.
Layaway orders may be modified after the initial order. However, if any layaway order is modified, the customer understands that any payments made toward a modified layaway order are still refundable and are privileged by the terms of our standard Return Policies.
There is no penalty for an early pay-off of a balance.
Orders will be shipped to the customer after payment of the entire balance. All shipments will require a signature and identification for and liability purposes.
All customers conducting layaway business with Ryan & Troy Tech Solutions are additionally bound to our Terms and Conditions, Shipping Policies, Return Policies, Layaway Plan Terms, Custom Order and Design Terms, Payment Method Policies, Warranty Terms, and will be subject to any additional terms and policies separately indicated within our website, invoices, credit applications, contracts, promissory notes, or any other document processed in regard to business conducted with Ryan & Troy Tech Solutions.
Valid ID is required for all layaway contracts, pick-ups and refunds. Partial pick-ups are not permitted. Refunds will only be provided in the form of merchandise credit.
Service and cancellation fees may be subject to tax where applicable.
Customers have the option of paying the layaway balance in full at any time prior to the completion of the 2–3-month layaway period.
PAYMENT TERMS: Orders placed on layaway require a down payment at least 25% of the total price and the remaining balance will be paid in installments within 2–3-month layaway period.
PRICE CHANGES: The price quoted on your Layaway is GUARANTEED. If the price goes up, we will not adjust your pricing. Deals of the day or clearance merchandise are not eligible for our Layaway Program.
Person initiating layaway must be the same person picking up layaway unless agreed otherwise.
You may cancel this layaway at any time before your last payment is made by notifying us. If we do not receive your final payment by the “final payment due” date, we will automatically cancel your layaway purchase unless we agree to extend that date.
In the event of cancellation, we will refund all money you have paid, (Less a cancellation charges equal to 10% of item sale price) Reason being we missed out on selling the item when it was taken off the shelf.