This Shipping Policy explains how Territories Technologies Ltd (“Territories Technologies”, “we”, “us”, “our”) processes, delivers, and handles orders placed through our website www.territories.co.ke and at our physical store in Nairobi.

By placing an order with us, you agree to the terms outlined in this Shipping Policy, together with our Terms & Conditions and Refund & Returns Policy.

Our Store Location and Service Coverage

Territories Technologies Ltd is a computers and gadgets store based in Nairobi, Kenya.

Physical store: Old Mutual Building, Kimathi Street, 3rd Floor, Room No. 324, Nairobi.
Primary service area: Nairobi County and its environs (same-day delivery for qualifying orders)
Extended service area: All major towns and regions countrywide in Kenya through partner courier and parcel services.

We currently ship orders within Kenya only. International shipping is not available at this time.

Delivery Timelines

We strive to deliver your order as quickly and safely as possible, while maintaining accurate delivery estimates.

Nairobi and Environs

Same-day delivery for orders placed before 4:00 p.m. on business days.
Orders placed after 4:00 p.m. may be delivered the next working day.
Same-day dispatch for orders placed within our business hours, subject to product availability and successful order confirmation.

In some cases, especially within central Nairobi, we may offer free same-day delivery depending on product type, order value, and location, as communicated during order confirmation or on our social channels.

Outside Nairobi (Rest of Kenya)

Same-day dispatch and next-day delivery to most major towns and courier-served locations for orders placed before 4:00 p.m.
Delivery to remote or hard-to-reach areas may take 2–3 business days, depending on courier network and accessibility.

Business Days and Public Holidays

Business days are Monday to Saturday, excluding public holidays.
Orders placed on Sundays or public holidays will be processed on the next business day.
Cut-off time for orders on public holidays (where applicable) is 12:00 p.m., and such orders may be delivered on the next business day.

These timelines are estimates and may be affected by factors such as product availability, order volume, traffic, weather, or courier delays.

Order Processing and Confirmation

To ensure smooth shipping, every order goes through a brief verification and processing stage.

Order placement
- Orders can be placed online via www.territories.co.ke, by phone call, or via WhatsApp using our published contact numbers.
Order verification
- We may contact you by phone, SMS, or WhatsApp to confirm your order, delivery address, and preferred delivery time.
- For some orders, especially high-value or bulk orders, we may request a deposit or full pre-payment before dispatch.
Processing time
- Most orders are processed within 1–2 hours during business days, subject to payment method, stock verification, and courier availability.
Dispatch
- Once processed and confirmed, orders are handed over to our in-house rider (within Nairobi) or to a reputable courier/parcel service for upcountry deliveries.

If we are unable to process your order due to stock unavailability or other issues, we will notify you promptly and offer alternatives, a back-order option, or a refund in line with our Refund & Returns Policy.

Delivery Options and Methods

We offer a range of delivery options depending on your location and the nature of the product.

Within Nairobi

Motorbike delivery (rider) for small and medium items such as laptops, accessories, phones, and gadgets.
Van/vehicle delivery for larger or bulk items such as monitors, desktop setups, or multiple units.
In-store pickup from Old Mutual Building, Kimathi Street, 3rd Floor, Room 324, for customers who prefer to collect orders themselves.

Outside Nairobi

Courier/parcel services to major towns and courier offices (customer collects from courier office).
Door-to-door delivery in areas where courier providers offer this service (subject to their coverage and terms).

We will inform you of the available delivery options during order confirmation and may share the courier tracking number where applicable.

Shipping Fees and Charges

Shipping fees may vary based on product type, weight, value, destination, and delivery method.

Within central Nairobi: In many cases, we offer free or subsidized delivery for qualifying orders; exact charges (if any) are communicated during order confirmation or on our promotions.
Within Nairobi County (outside CBD): Standard rider/vehicle delivery charges may apply based on distance and order size; these will be communicated before dispatch.
Outside Nairobi: Courier fees vary by destination and parcel size; charges are either added to your order total or paid directly to the courier at collection, as agreed during order confirmation.

Any additional delivery-related charges, such as storage fees at courier offices or redelivery due to incomplete/incorrect address, may be borne by the customer.

Cash on Delivery and Pre-Payment

We support flexible payment options suited to electronics and gadget purchases in Kenya.

Cash on Delivery (COD): Available within Nairobi and select locations where our riders or partners can safely handle COD.
Pre-payment: May be required for high-value orders, bulk orders, or deliveries outside Nairobi, especially where items are dispatched via courier.
Mobile money and bank transfers: We accept payment via mobile money (e.g., M-Pesa) and other digital channels communicated by our sales team.

We reserve the right to decline COD for certain orders or locations and to request pre-payment instead, especially in cases of previous failed deliveries or suspected fraudulent orders.

Address Accuracy and Customer Responsibilities

To ensure successful delivery, customers are responsible for providing complete and accurate delivery details.

Provide clear delivery address details, including building name, street, floor, landmarks, town, and nearby known locations.
Provide a reachable phone number and ensure your phone is on during the expected delivery window for coordination with our rider or courier.
If you cannot personally receive the order, you may appoint a representative to receive on your behalf; this must be communicated to us in advance.

If the rider or courier is unable to deliver due to an incomplete or incorrect address, or if no one is available to receive the parcel after reasonable attempts, we may reschedule the delivery and additional charges may apply.

Delivery Inspection and Proof of Delivery

We strongly encourage customers to inspect their items upon delivery.

Check the outer packaging for signs of damage or tampering before signing or confirming receipt.
Where feasible, confirm that the item received matches your order (model, color, specification) before the rider or courier leaves.
For orders delivered via courier, retain any delivery receipts and ensure your name and contact details are correctly captured.

We may request your signature, ID, or delivery OTP/SMS code as proof of delivery, especially for high-value items or COD orders. This proof of delivery will serve as confirmation that the order was successfully delivered in good condition.

Failed Delivery Attempts and Re-Delivery

A delivery attempt may be considered failed in any of the following scenarios:

The customer or appointed representative is unavailable at the delivery location.
The customer’s phone is unreachable or switched off during the scheduled delivery window.
The address provided is incomplete or inaccurate and the rider/courier cannot locate the customer.

In such cases:

We will attempt to contact you to reschedule delivery within a reasonable period.
Additional delivery or storage charges may apply depending on your location and courier policies.
If we are unable to reach you after multiple attempts, the order may be returned to our store and treated in accordance with our Refund & Returns Policy.

Shipping of Returns and Exchanges

If you need to return a product, please first review our Refund and Returns Policy and contact us for guidance.

All returns should be sent or delivered to: Territories Technologies Ltd, Old Mutual Building, Kimathi Street, 3rd Floor Room No. 324, Nairobi.
Customers are responsible for shipping costs when returning items, unless otherwise agreed or where the product is defective or incorrectly supplied as confirmed by our team.
Shipping costs are generally non-refundable; where a refund is approved, we may deduct the cost of return shipping from the refund amount.

For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item if sent without tracking.

Risk of Loss and Damages in Transit

Risk of loss and damage passes to you upon delivery of the product to the delivery address you provided.

If the item is visibly damaged on delivery, you should inform the rider/courier immediately and contact us as soon as possible with photos and details.
If a parcel appears tampered with or opened, you may refuse to accept it and notify us immediately for investigation.
Once an item is accepted and signed for in good condition, subsequent damage may be treated under warranty or after-sales terms, where applicable.

We will assist you in liaising with the courier where necessary, but we may not be liable for delays or damages caused by third-party courier services beyond our reasonable control.

Special Orders, Pre-Orders, and Bulk Purchases

Certain products or configurations may be available only on pre-order or as special orders.

Pre-orders and special orders may require full or partial advance payment before we import, configure, or source the product.
Estimated delivery timelines for pre-orders will be communicated at the time of ordering and may vary depending on supplier lead times and logistics.
Bulk orders may have customized delivery timelines and shipping arrangements, agreed upon in writing with our sales team.

Any changes to pre-order or bulk order timelines will be communicated to you as soon as we become aware of them.

Changes to Delivery Details

If you need to change your delivery address, contact number, or preferred delivery time:

Contact us as soon as possible via phone, WhatsApp, or email before your order is dispatched.
If the order has already been dispatched, changes may not be possible or may incur additional delivery charges, especially for upcountry courier deliveries.

We reserve the right to decline address changes for security reasons, particularly for high-value or COD orders.

Unforeseen Delays

Delivery timelines are estimates and may be affected by circumstances beyond our control, such as:

Adverse weather conditions, heavy traffic, or road closures
Courier network disruptions or operational challenges
National events, strikes, or security-related restrictions

In such cases, we will make reasonable efforts to keep you informed and to deliver your order as soon as conditions allow.

Contact Information

If you have any questions or concerns about shipping or delivery, please contact us:

Phone / WhatsApp: +254 708 964322 or +254 720 322825 (as communicated on our platforms)
Email: sales@territories.co.ke or info@territories.co.ke
Physical Store: Territories Technologies Ltd, Old Mutual Building, Kimathi Street, 3rd Floor Room No. 324, Nairobi.
Office Hours: Monday – Saturday, 7:30 a.m. – 8:00 p.m. (GMT+3)

We reserve the right to update this Shipping Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting.

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