Territories Technologies ltd Terms & Conditions.

Please read through our terms and conditions as per your product Category

Return Policy

  • The return period in case you purchase a defective product and items resulting from manufacturing errors is 10 days from the purchase date.
  • Clients should communicate and contact Territories Technologies ltd to initiate & facilitate the item return.
  • Refurbished items can be returned for exchange within the first 10 days of purchase.
  • Manufacturer warranty applies to products sold / delivered as sealed.

Refund Policy

  • A refund can be issued on the following grounds for items purchased.
  • A completely defective Product upon delivery
  • Manufacturer Warranty applies.
  • Clients should communicate and contact Us to initiate & facilitate the item refund.

Payment Modes:

  • Clients can pay upfront or upon shipping.
  • We accept MPESA Pay Bill and Bank transfer.

Value Added Tax.  VAT

  • 16 % Tax invoice is generated upon payment of items.
  • All Prices are VAT Exclusive

Delivery Timelines

  • Same-day Delivery in Nairobi for order placed before 4:00PM
  • Same day dispatch & Next-day delivery countrywide
  • Cut-off time for Public Holidays is 12:00PM

Manufacturer Warranty

  • For all items with manufacturer warranty, clients will be required to take them to the item manufacturer warranty center in person for a faster service.
  • Ensure you carry a copy of your receipt & order.

Dealership Warranty:

  1. Units with a dealership warranty do not have a valid East African Manufacturer warranty as they are meant for sale in other regions.
  2. As a result, you get a 1-year dealership or shop warranty subject to the conditions stated below

Dubai Warranty:

  • Units with a Dubai Warranty do not have a valid East African manufacture warranty hence Territories Technologies Ltd does not offer any warranty whatsoever on them. Clients are required to test them on delivery or before purchase.

Computer Laptops & Desktops

  • The period of warranty on laptop & desktop computers is one year on Brand New items. This is mainly only on parts and does not cover electrically blown-up and electrically damaged parts.
  • Six months warranty on Refurbished. & Pre-owned computers.

 No warranty on software-related issues or purchases

  • Warranted Battery life on Refurbished computers is one month, battery life may be longer depending on the computer type, cycle counts, number of cells and usage.
  • No software installation will be done on the computer unless purchased by the buyer.
  • All computers are pre-installed with a trial version of Windows and Office valid for 30 days.
  • No warranty on any parts on Refurbished. & Pre-owned computers (i.e., keyboards, battery, storage discs, speakers) after a period of one month.
  • Warranty on refurbished laptops/desktops is only on the motherboard and not on parts after a period of one month.

Accessories & Computer Parts on sold items.

  • One month Warranty on adapters/chargers
  • No warranty on replacement keyboards after one month
  • No Warranty on external Storage Devices after testing on delivery or at the shop.
  • No Warranty on LCD Screens upon testing at the shop.
  • One month Warranty on internal Storage drives
  • No Warranty on liquid damaged items
  • One month warranty on replacement batteries

The warranty does not cover.

  • Physical; Damage
  • Liquid Damage
  • Faults caused by electrical surges.

 Item Prices

Prices on territories.co.ke are subject to change without any prior notice based on stock availability & running offers.