Effective Date: May 25, 2026
Last Updated: May 25, 2026
Applies to: All comments, reviews, and user-generated content submitted on territories.co.ke (including blog posts, product pages, and any comment-enabled sections)

1. Purpose & Scope

This Comment Policy establishes clear guidelines for all visitors who choose to leave comments, product reviews, or feedback on the Territories Technologies Ltd website. As Kenya’s leading computers and gadgets store located in Nairobi, we maintain this policy to:

Foster a respectful, informative, and constructive community for tech enthusiasts, corporate buyers, and individual customers across Kenya and East Africa
Protect our brand reputation and the integrity of product information for laptops, computers, projectors, accessories, and electronics
Comply with Kenya’s Data Protection Act, 2019 and relevant communications regulations
Prevent spam, fraud, harassment, and misleading content that could harm customers or our business

This policy applies to all commenters, including registered users, guest commenters, customers who have purchased products, and first-time visitors.

2. What We Collect When You Comment

In alignment with our Privacy Policy, when you leave a comment on territories.co.ke, we collect:

Data Collected	Purpose	Retention Period
Name, email address, website (if provided)	Comment identification and communication	Indefinitely (for follow-up comment recognition)
IP address	Spam detection and security	Indefinitely
Browser user agent string	Spam detection	Indefinitely
Comment content and metadata	Public display after approval	Indefinitely
Gravatar hash (anonymized email)	Profile picture display if using Gravatar	As per Gravatar’s policy

Cookies: You may opt-in to save your name, email, and website in cookies for one year for your convenience.

Your Rights: Under Kenya’s Data Protection Act, you may request access to, export of, or erasure of your personal data (except data we must retain for legal/security purposes).

3. Acceptable Comment Guidelines

✅ Comments We Encourage

Comments that are:

Relevant to technology products: Discussions about laptops, desktop computers, projectors, projector screens, accessories, computer parts, and electronics sold by Territories Technologies
Constructive product feedback: Honest reviews of your purchase experience, product performance, warranty service, or delivery experience (same-day Nairobi delivery, next-day countrywide)
Technical questions: Genuine inquiries about product specifications, compatibility, warranty coverage (1-year for brand new, 6-month for refurbished)
Helpful tips: Sharing useful information about computer maintenance, software installation, or tech tips relevant to our audience
Respectful disagreement: Professional critique expressed politely without attacking individuals
Business-to-business insights: Corporate buyers sharing procurement experiences (we supply to hundreds of buyers across Kenya)

❌ Prohibited Content – Comments We Will Remove

We reserve the right to delete, edit, or reject comments that contain:

Category	Specific Prohibited Content
Illegal & Harmful	Content violating Kenyan law, including defamation, hate speech, harassment, threats, incitement to violence, or Promotion of illegal activities
Spam & Commercial	Unsolicited advertisements, promotional links, affiliate marketing, pyramid schemes, selling competing products, or repeated identical comments
Misleading & False	Fake reviews, fabricated product claims, false warranty information, misleading pricing claims (our prices change without notice based on stock)
Profanity & Abuse	Obscene language, racial/ethnic/religious slurs, personal attacks, bullying, or harassment of staff, customers, or other commenters
Privacy Violations	Sharing personal information about others (names, phone numbers like +254 708 964322, emails, addresses including Old Mutual Building, Kimathi Street location) without consent
Intellectual Property	Copyrighted text, images, or content you don’t own; trademark infringement
Technical Attacks	Malicious links, malware, phishing attempts, SQL injection, or codes designed to harm our website
Off-Topic	Political rants, religious preaching, unrelated personal stories, or content not relevant to computers/gadgets/technology
Warranty Misinformation	False claims about warranty coverage (we offer 1-year on brand new laptops/desktops, 6-month on refurbished, 1-month on batteries/adapters, no warranty on Dubai warranty units or software)
Return/Refund Lies	Fabricated claims about our 10-day return policy or refund process

4. Comment Moderation Process

How Comments Are Reviewed

Automated Spam Detection: All visitor comments are checked through automated spam detection services before publication
Moderation Queue: Comments may be held for review if they:
- Trigger spam filters
- Contain links (especially external URLs)
- Are from first-time commenters
- Contain flagged keywords
Approval Timeline: Comments are typically reviewed within 24–48 hours during business hours (Monday–Saturday, 7:30 AM – 8:00 PM GMT+3)
Automatic Approval: Returning commenters whose previous comments were approved may have follow-up comments automatically approved

What Happens to Rejected Comments

Comments violating this policy will be deleted without notice
Repeat offenders may be blocked from commenting (IP address may be blocked)
Serious violations (threats, fraud, illegal content) may be reported to authorities per Kenyan law

5. Product Review Specific Guidelines

Since Territories Technologies sells laptops, computers, projectors, and electronics, product reviews must:

For Honest Customer Reviews

Be based on actual purchases: Only review products you’ve physically purchased from Territories Technologies (online or at our Old Mutual Building, Kimathi Street, 3rd Floor Room No 324, Nairobi store)
Include purchase verification: We may request proof of purchase (receipt/order confirmation) to verify your review
Be accurate about warranty: Correctly state warranty type (manufacturer warranty, dealership warranty, or Dubai warranty with no warranty)
Reflect actual delivery experience: accurately describe Nairobi same-day delivery (orders before 4:00 PM) or countrywide next-day delivery
Mention VAT correctly: Note that prices are VAT-exclusive and 16% VAT invoice is generated

What NOT to Include in Product Reviews

False defect claims: Do not claim products are defective without evidence (defective product return period is 10 days from purchase)
Exaggerated complaints: Do not invent problems like liquid damage or electrical surge damage (these are not covered under warranty)
Competitor promotion: Do not mention competing Nairobi tech stores or push other brands
Price manipulation: Do not claim prices are “too high” when prices change based on stock availability and offers
Software warranty claims: Do not demand software installation warranty (no warranty on software-related issues; all computers have trial Windows/Office for 30 days)

6. Commenter Responsibilities

By submitting a comment, you agree to:

Own your content: You are solely responsible for your comment’s content and guarantee you have the right to post it
Provide accurate information: Your name, email, and any claims should be truthful
Respect others: Treat staff, other customers, and commenters with dignity
Follow Kenyan law: Comply with Kenya’s Data Protection Act, 2019 and Communications Authority regulations
Accept moderation decisions: Our moderation decisions are final; we are not required to provide explanations for deleted comments
Understand public visibility: Once approved, your comment, name, and profile picture (if using Gravatar) are publicly visible

7. Territories Technologies’ Rights & Disclaimers

Our Rights

We reserve the right to:

Edit or remove any comment at our sole discretion, for any reason, without notice
Ban any commenter permanently or temporarily from commenting
Refuse to publish any comment that doesn’t align with our brand values
Use your comment in marketing materials (with attribution) unless you request otherwise
Modify this policy at any time; changes take effect immediately upon posting

Important Disclaimers

Comments ≠ Official Advice: User comments are not official Territories Technologies advice. For warranty, return, or technical questions, contact us directly via:
- Email: sales@territories.co.ke or info@territories.co.ke
- Phone/WhatsApp: +254 708 964322
- Physical Store: Old Mutual Building, Kimathi Street, 3rd Floor Room No 324, Nairobi
No Endorsement: We do not endorse opinions, claims, or advice in user comments
Accuracy Not Guaranteed: We do not verify all factual claims in comments; users should verify important information independently
Third-Party Links: We are not responsible for content on external websites linked in comments

8. Reporting Violations

If you see a comment that violates this policy, please report it by:

Email: info@territories.co.ke with the comment’s URL and reason for reporting
Phone: +254 708 964322
Include: Screenshot of the comment, date/time, and specific policy violation

We will investigate and take appropriate action within 48 hours during business hours.

9. Data Protection & Privacy Compliance

We comply with Kenya’s Data Protection Act, 2019, enforced by the Office of the Data Protection Commissioner (ODPC)

Principle	How We Apply It to Comments
Lawful & Transparent Processing	We clearly state what data we collect and why in this policy and Privacy Policy
Purpose Limitation	Comment data is used only for comment display, spam detection, and community management
Data Minimisation	We collect only necessary data (name, email, IP, comment content)
Accuracy	We encourage accurate comments and correct misinformation when identified
Storage Limitation	Comments retained indefinitely for follow-up recognition; you may request erasure
Security & Confidentiality	IP addresses and user agent strings help protect against spam/breaches

Data Subject Requests: To access, export, or erase your comment data, email sales@territories.co.ke

10. Contact Information

For questions about this Comment Policy, comment moderation, or data protection:

Contact Method	Details
Email	info@territories.co.ke (general) sales@territories.co.ke (sales/refunds/comments)
Phone/WhatsApp	+254 708 964322
Physical Address	Territories Technologies Ltd Old Mutual Building, Kimathi Street 3rd Floor Room No 324, Nairobi, Kenya territories+1
Office Hours	Monday – Saturday, 7:30 AM – 8:00 PM GMT+3 (contact for refunds/returns) Monday – Saturday, 7:30 AM – 8:00 PM GMT+3 (shop hours)
Website	https://www.territories.co.ke/

11. Policy Acknowledgment

By submitting a comment on territories.co.ke, you acknowledge that you have read, understood, and agreed to this Comment Policy.

You confirm that:

Your comment complies with all guidelines above
You are at least 18 years old (or have parental/guardian consent)
You understand your comment will be publicly visible after approval
You grant Territories Technologies Ltd the right to moderate, edit, or remove your comment

This Comment Policy is part of the broader Terms & Conditions and Privacy Policy of Territories Technologies Ltd. In case of conflict, the Terms & Conditions prevail. This policy applies to all territories.co.ke pages including blog posts, product pages, and review sections.

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