Last Updated: May 28, 2026
Effective Date: May 28, 2026

1. Introduction

Territories Technologies Ltd (“we,” “us,” “our,” or the “Company”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website https://www.territories.co.ke/ (the “Site”), purchase our laptops, computers, accessories, projectors, projector screens, and electronics products, or interact with our services in Nairobi, Kenya.

This Privacy Policy is designed to comply with the Kenya Data Protection Act, 2019, the Computer Misuse and Cybercrimes Act, and other applicable data protection laws in Kenya and internationally. By accessing or using our Site, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Site or provide us with your personal information.

2. Who We Are

Company Name: Territories Technologies Ltd
Website Address: https://www.territories.co.ke/
Physical Location: Old Mutual Building, Kimathi Street, 3rd Floor Room No 324, Nairobi, Kenya
Business Type: No. 1 shop of laptops, computers & accessories, projectors & projector screens, and more electronics in Kenya
Data Protection Officer Contact: info@territories.co.ke
Sales & Customer Service: sales@territories.co.ke | +254 708 964322

3. Information We Collect

3.1 Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

Data Category	Specific Information	Purpose of Collection
Identity Data	Full name, title, gender, date of birth (if applicable)	Order processing, account creation, customer service
Contact Data	Email address, phone number (+254 format), physical shipping address, billing address	Delivery of products, order confirmations, customer support
Financial Data	Payment card details (processed securely via payment gateways), M-Pesa transaction references, bank account details	Payment processing, refund processing
Transaction Data	Purchase history, order numbers, products purchased (laptops, computers, projectors, accessories), payment amounts, dates of transactions	Order fulfillment, warranty claims, returns/exchanges
Account Data	Username, password (encrypted), account preferences, order history	Account management, personalized shopping experience
Communication Data	Messages sent via contact forms, email inquiries, customer service chat logs, comment submissions	Customer service, inquiry response, spam detection
Technical Data	IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform	Security, analytics, spam detection

3.2 Information Collected Automatically

When you visit our Site, we automatically collect the following information:

IP Address and Browser User Agent String: Collected to help with spam detection when you leave comments
Cookies and Tracking Data: We use cookies to enhance your browsing experience (see Section 7 for detailed cookie information)
Device Information: Device type, unique device identifiers, mobile network information
Usage Data: Pages visited, time spent on pages, click patterns, referral sources, search queries on our Site
Location Data: General geographic location derived from IP address (city-level, e.g., Nairobi)

3.3 Information from Third Parties

We may receive personal information about you from third parties, including:

Payment Processors: Payment confirmation and transaction status
Delivery/Shipping Partners: Delivery confirmation and address verification
Social Media Platforms: If you interact with our social media accounts or use social login features
Analytics Providers: Google Analytics and other analytics services (anonymized data)
Gravatar Service: An anonymized string (hash) created from your email address to check if you’re using Gravatar for profile pictures when you leave comments

4. How We Use Your Personal Information

We use your personal information for the following specific purposes:

4.1 Primary Purposes (Necessary for Service Delivery)

Purpose	Legal Basis	Data Categories Used
Order Processing & Fulfillment	Contract performance	Identity, Contact, Financial, Transaction Data
Product Delivery & Shipping	Contract performance	Contact, Identity, Transaction Data
Payment Processing	Contract performance	Financial, Transaction Data
Customer Service & Support	Contract performance, Legitimate interest	Contact, Communication, Transaction Data
Account Management	Contract performance	Account, Identity, Contact Data
Refunds & Returns Processing	Contract performance	Transaction, Contact, Financial Data
Warranty Registration & Claims	Contract performance	Identity, Contact, Transaction Data

4.2 Secondary Purposes (With Consent or Legitimate Interest)

Marketing Communications: Sending promotional emails about new laptops, computers, projectors, accessories, special offers, and product updates (you can opt-out at any time)
Personalization: Customizing your shopping experience based on your purchase history and browsing behavior
Website Improvement: Analyzing usage patterns to improve Site functionality, user experience, and product offerings
Security & Fraud Prevention: Detecting and preventing fraudulent transactions, unauthorized access, and security breaches
Comment Moderation: Checking visitor comments through automated spam detection services
Business Analytics: Understanding customer behavior to optimize inventory, pricing, and marketing strategies
Legal Compliance: Meeting obligations under Kenyan law, including tax, accounting, and consumer protection requirements

4.3 Specific Use Cases for E-commerce

Laptop & Computer Sales: Processing orders for laptops, computers, and accessories with detailed product information
Projector Sales: Handling orders for projectors and projector screens with shipping to locations across Kenya
Corporate Supply: Fulfilling bulk orders for corporate clients and empowering businesses with quality IT products
Refund Processing: Managing refund and return requests within our 10-day return policy period
Exchange Processing: Handling item exchanges for defective or damaged products

5. Legal Basis for Processing (Kenya Data Protection Act, 2019)

We process your personal data based on the following legal grounds under Kenyan law:

Legal Basis	When We Use It	Example
Contract Performance	When processing is necessary to fulfill a contract with you	Processing your laptop order and delivery
Legal Obligation	When we must comply with Kenyan law	Tax record retention, consumer protection compliance
Legitimate Interest	When processing serves our legitimate business interests (not overridden by your rights)	Website security, fraud prevention, analytics
Consent	When you have given clear affirmative consent	Marketing emails, optional cookies
Vital Interests	When necessary to protect someone’s life	Emergency medical information (rare)

6. How We Share Your Personal Information

6.1 Third-Party Service Providers (Data Processors)

We may share your personal information with trusted third-party service providers who perform services on our behalf. These providers are contractually obligated to protect your data and use it only for the purposes we specify:

Service Provider Type	Examples	Data Shared	Purpose
Payment Processors	M-Pesa, Visa/Mastercard gateways, bank processors	Financial data, transaction details	Payment processing
Delivery/Shipping Partners	Kenya Post, private courier services	Name, address, phone number	Product delivery
Hosting Providers	Web hosting services	Technical data, cookies	Site hosting and maintenance
Analytics Providers	Google Analytics	Usage data, IP addresses (anonymized)	Website analytics
Email Services	Email marketing platforms	Email address, name	Transactional emails, marketing
Spam Detection Services	Automated spam detection tools	Comment data, IP address, browser agent	Comment moderation
Gravatar Service	Automattic’s Gravatar	Email hash (anonymized)	Profile picture verification

6.2 Legal Requirements & Government Authorities

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including:

Court orders or subpoenas
Requests from the Office of the Data Protection Commissioner (Kenya)
Law enforcement agencies investigating criminal activity
Tax authorities for compliance purposes
Regulatory bodies investigating consumer complaints

6.3 Business Transfers

If Territories Technologies Ltd is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or uses of your personal information.

6.4 With Your Consent

We may share your personal information with third parties when you explicitly consent to such sharing, such as:

Sharing your review/comment publicly on our Site
Participating in promotional campaigns with partners
Using social media sharing features

6.5 What We Do NOT Do

We do not sell your personal information to third parties for marketing purposes
We do not share your financial data (full credit card numbers) with anyone except payment processors
We do not disclose your information to advertisers without your consent

7. Cookies and Tracking Technologies

7.1 What Cookies Are

Cookies are small text files placed on your device when you visit our Site. They help us provide you with a better experience by remembering your preferences, keeping you logged in, and understanding how you use our Site.

7.2 Types of Cookies We Use

Cookie Type	Duration	Purpose	OPT-OUT
Comment Cookies	1 year	Save your name, email, and website when you leave comments for convenience	Opt-in when commenting
Temporary Login Cookie	Session (discarded when browser closes)	Determine if your browser accepts cookies; contains no personal data	Cannot opt-out (necessary for login)
Login Cookies	2 days (or 2 weeks if “Remember Me” selected)	Save your login information	Log out to remove
Screen Options Cookies	1 year	Save your screen display choices	Clear cookies
Editor Cookie	1 day	Indicates the post ID of articles you edited; no personal data	Clear cookies
Essential/Strictly Necessary Cookies	Varies	Enable core Site functionality (shopping cart, checkout, security)	Cannot opt-out
Analytics Cookies	Varies (typically 2 years)	Track usage patterns via Google Analytics (anonymized)	Opt-out via browser settings
Marketing Cookies	Varies (typically 90 days)	Track you across websites for targeted advertising	Opt-out via browser/settings

7.3 Embedded Content

Articles on our Site may include embedded content (e.g., videos, images, articles from other sites). Embedded content from other websites behaves exactly as if you visited that other website directly. These websites may:

Collect data about you
Use cookies
Embed additional third-party tracking
Monitor your interaction with embedded content
Track your interaction if you have an account and are logged into that website

7.4 Managing Cookies

You can control cookies through your browser settings:

Chrome: Settings → Privacy and Security → Cookies
Firefox: Options → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies
Edge: Settings → Cookies and site permissions

Note: Blocking all cookies may prevent you from using certain features of our Site, including adding items to your cart and completing purchases.

8. Data Retention

8.1 Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

Data Type	Retention Period	Reason
Comment Data	Indefinitely	Recognize and approve follow-up comments automatically
User Account Data	Until account deletion or 7 years after last activity	Account management, legal requirements
Order/Transaction Data	7 years from transaction date	Tax, accounting, legal compliance (Kenyan law)
Payment Data	Until transaction complete + 1 year (or as required by payment processor)	Fraud prevention, dispute resolution
Marketing Email List	Until you unsubscribe or 2 years of inactivity	Marketing communications
Analytics Data	26 months (Google Analytics default)	Website improvement
Log Files (IP, etc.)	90 days	Security, fraud prevention

8.2 Feminine Hygiene Note

For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

9. Your Data Protection Rights (Kenya)

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal information:

9.1 Your Rights

Right	What It Means	How to Exercise
Right to Access	Request a copy of all personal data we hold about you	Email info@territories.co.ke
Right to Rectification	Correct inaccurate or incomplete personal data	Edit your profile or email us
Right to Erasure	Request deletion of your personal data (“right to be forgotten”)	Email info@territories.co.ke
Right to Restrict Processing	Request we limit how we use your data	Email info@territories.co.ke
Right to Data Portability	Receive your data in a structured, machine-readable format	Request exported file
Right to Object	Object to processing based on legitimate interests	Email info@territories.co.ke
Right to Withdraw Consent	Withdraw consent at any time (where processing is based on consent)	Unsubscribe link or email
Right to Lodge a Complaint	File a complaint with the Office of the Data Protection Commissioner, Kenya	Contact ODPC: https://www.odpc.go.ke/

9.2 How to Exercise Your Rights

To exercise any of these rights:

Email: Send a detailed request to info@territories.co.ke or sales@territories.co.ke
Subject Line: Use “Data Protection Request” or “Privacy Rights Request”
Identification: Include sufficient information for us to verify your identity (name, email, order number if applicable)
Response Time: We will respond within 30 days as required by Kenyan law

If you have an account on our Site or have left comments, you can:

Request to receive an exported file of the personal data we hold about you, including any data you have provided
Request that we erase any personal data we hold about you (except data we are obliged to keep for administrative, legal, or security purposes)

9.3 Children’s Privacy

Our Services do not address anyone under the age of 13 years. We do not knowingly collect personally identifiable information from children under 13. If we discover that we have collected data from a child under 13, we will delete it immediately. Parents/guardians should contact us at info@territories.co.ke if they believe their child has provided us with personal information.

10. Data Security

10.1 Security Measures We Implement

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Encryption: SSL/TLS encryption for data transmitted between your browser and our Site
Secure Payment Processing: Payment data is processed through PCI-DSS compliant payment gateways; we do not store full credit card numbers
Access Controls: Limited employee access to personal data on a need-to-know basis
Password Protection: User passwords are encrypted and stored securely
Regular Security Audits: Periodic testing and assessment of our security measures
Firewalls & Anti-Malware: Protection against cyberattacks and unauthorized access
Backup Systems: Regular backups to prevent data loss

10.2 Limitations

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. Any transaction or data transmission is at your own risk.

10.3 Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

Notify you within 72 hours as required by Kenyan law
Notify the Office of the Data Protection Commissioner
Provide details of the breach and recommended protective measures
Take immediate steps to contain and remediate the breach

11. International Data Transfers

11.1 Where Your Data is Processed

Your personal information may be transferred to—and processed in—countries other than Kenya. These countries may have data protection laws that are different from those in Kenya.

Primary Processing Location: Kenya (Nairobi)
Potential International Transfers: Payment processors, cloud hosting providers, analytics services may process data outside Kenya

11.2 Safeguards for International Transfers

When we transfer your data outside Kenya, we ensure appropriate safeguards are in place:

Standard Contractual Clauses: Contracts with third parties requiring equivalent data protection
Adequacy Decisions: Transfers only to countries deemed adequate by Kenyan authorities
Consent: Your explicit consent for transfers where other safeguards are not available

12. Third-Party Links

Our Site may contain links to third-party websites (e.g., manufacturer websites for laptops, projectors, or accessory brands). These third-party sites have separate and independent privacy policies.

We have no responsibility for the content or privacy practices of linked sites
We encourage you to read the privacy policies of any website you visit
Links do not constitute endorsement of the third party or their policies

13. Image Uploads & Location Data

If you upload images to our website (e.g., for reviews or support requests):

Avoid uploading images with embedded location data (EXIF GPS) included
Visitors can download and extract any location data from images on our website
We recommend removing EXIF data before uploading to protect your privacy

14. Password Reset & Security

If you request a password reset on our Site:

Your IP address will be included in the password reset email
This helps us detect suspicious password reset attempts
Password reset links expire after 24 hours for security

15. Changes to This Privacy Policy

15.1 Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Notification of Changes: We will notify you of material changes via email and/or a prominent notice on our Site
Effective Date: The updated policy will be effective immediately upon posting
Your Continued Use: Continued use of our Site after changes constitutes acceptance of the updated policy

15.2 Previous Versions

Previous versions of this Privacy Policy will be archived and available upon request.

Current Version Last Updated: May 28, 2026

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Primary Contact Information

Contact Method	Details
Email (General)	info@territories.co.ke
Email (Sales/Support)	sales@territories.co.ke
Phone/WhatsApp	+254 708 964322
Physical Address	Old Mutual Building, Kimathi Street, 3rd Floor Room No 324, Nairobi, Kenya
Office Hours	Monday – Saturday, 8:00 a.m. – 6:30 p.m. (GMT+3)

Office of the Data Protection Commissioner (Kenya)

If you are not satisfied with our response to your data protection request, you may lodge a complaint with:

Office: Office of the Data Protection Commissioner, Kenya
Website: https://www.odpc.go.ke/
Email: info@odpc.go.ke
Phone: +254 709 099 000

17. Specific Policies for E-commerce Operations

17.1 Refund and Returns Policy Integration

Our Privacy Policy works in conjunction with our Refund and Returns Policy:

Return Period: 10 days from purchase
Return Address: Territories Technologies Ltd, Old Mutual Building, Kimathi Street, 3rd Floor Room No 324, Nairobi
Refund Inquiries: Contact sales@territories.co.ke for late or missing refunds
Data Retention: Transaction data retained for 7 years for refund/dispute resolution

17.2 Corporate Client Data

For corporate clients and bulk buyers:

We supply to hundreds of buyers around Kenya, empowering corporates with quality IT products
Corporate account data may include company name, VAT number, billing address, purchase order numbers
B2B communications may be shared with authorized representatives of your organization

17.3 Product-Specific Data Collection

For our core product categories:

Laptops & Computers: Serial numbers, warranty registration data, technical specifications
Projectors & Screens: Installation details, warranty information, maintenance records
Accessories: Compatibility information, purchase history for replacements

18. Acknowledgment & Consent

By using https://www.territories.co.ke/ and purchasing from Territories Technologies Ltd, you acknowledge that:

You have read and understood this Privacy Policy
You consent to the collection, use, and disclosure of your personal information as described herein
You are at least 18 years old or have parental/guardian consent
You understand your rights under the Kenya Data Protection Act, 2019
You agree to the terms outlined in this policy

This Privacy Policy is effective as of May 28, 2026, and applies to all current and former customers, website visitors, and users of Territories Technologies Ltd services.

Territories Technologies Ltd – Your No. 1 Shop for Laptops, Computers, Projectors & Electronics in Kenya.

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