Effective Date: [25th May 2026]
Website: https://www.territories.co.ke/
Business Name: Territories Technologies Ltd
Location: Nairobi, Kenya

This Acceptable Use Policy (“Policy”) sets out the rules governing the use of the Territories Technologies website, online store, products, services, accounts, content, communication channels, and any related digital services operated by Territories Technologies. By accessing, browsing, purchasing from, or otherwise using the website, you agree to comply with this Policy, our Terms and Conditions, and any other policies displayed on the website.

1. Purpose of This Policy

This Policy is intended to protect Territories, our customers, our staff, our systems, and the wider public from misuse of our website and services. It applies to all visitors, customers, users, account holders, contributors, and any person who accesses or interacts with our digital platforms.

We operate a computers and gadgets store, and our website may be used for product browsing, order placement, inquiries, account creation, support requests, warranty-related communication, and other legitimate commercial activities. This Policy ensures that such use remains lawful, secure, respectful, and consistent with the proper functioning of our business.

2. Acceptance of the Policy

By using the website, you confirm that you have read, understood, and agreed to this Policy. If you do not agree with this Policy, you must not access or use the website or any associated services.

If you are using the website on behalf of a company, organization, institution, or other legal entity, you represent that you have authority to bind that entity to this Policy. In that case, “you” and “your” refer to both you personally and the entity you represent.

3. General Rules of Use

You may use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.

You agree to use the website responsibly and not to engage in any conduct that could damage, disable, overburden, impair, or interfere with the website, our systems, our staff, or other users.

You must not use the website in a way that violates any applicable law or regulation in Kenya or in any other relevant jurisdiction.

4. Permitted Use

You may use the website to:

Browse products and product information.
Compare computers, gadgets, accessories, and related items.
Place legitimate orders.
Make lawful inquiries about stock, pricing, delivery, payment, warranties, returns, or technical support.
Register and manage a customer account where available.
Communicate with us for genuine customer service purposes.
Submit reviews, feedback, or comments, where such features are provided, subject to moderation and this Policy.

Permitted use must always remain consistent with this Policy and must not involve misuse, abuse, or unlawful activity.

5. Prohibited Conduct

You must not use the website, services, or any associated communication channel to engage in any of the following activities.

5.1 Illegal or Fraudulent Activity

You must not use the website for any unlawful, fraudulent, deceptive, or malicious purpose, including:

Identity theft.
Payment fraud.
Chargeback abuse.
Sale or attempted purchase of stolen goods.
Money laundering.
Fake orders intended to disrupt operations.
Any activity that violates Kenyan law or any applicable international law.

5.2 False Information

You must not submit false, misleading, incomplete, or deceptive information, including:

Incorrect names, email addresses, phone numbers, delivery addresses, or billing details.
Fake business credentials.
False warranty claims.
Fraudulent return or refund requests.
Misleading product reviews or ratings.

5.3 Unauthorized Access

You must not attempt to gain unauthorized access to any part of the website, customer account, server, database, administrative panel, payment system, order management system, or related infrastructure.

This includes:

Hacking or attempted hacking.
Password guessing or credential stuffing.
Bypassing security controls.
Probing, scanning, or testing system vulnerabilities without written permission.
Accessing another user’s account without authorization.

5.4 Malware and Harmful Code

You must not upload, transmit, distribute, or introduce any virus, worm, Trojan horse, ransomware, spyware, adware, keylogger, corrupted file, or any other malicious or destructive code.

You must not use the website to host or distribute scripts, bots, or files intended to damage, disrupt, or exploit any system or user.

5.5 Spam and Unsolicited Messaging

You must not use the website or our contact channels to send spam, phishing messages, mass unsolicited promotions, deceptive emails, or other unwanted communications.

You must not use our forms, customer service inboxes, or chat channels to send repeated, irrelevant, abusive, or automated messages.

5.6 Scraping and Automated Abuse

You must not use bots, crawlers, scrapers, data-mining tools, or automated scripts to extract product data, pricing, inventory, customer data, images, content, or other information from the website without our prior written consent.

You must not overload the site through repeated requests, automated traffic, or any activity that interferes with normal use.

5.7 Intellectual Property Misuse

You must not copy, reproduce, modify, distribute, publish, mirror, transmit, or commercially exploit our content, branding, product descriptions, images, graphics, logos, or website design without permission.

You must not remove copyright notices, trademarks, or proprietary markings from any content obtained from the website.

5.8 Abuse of Reviews and Ratings

Where product reviews or ratings are available, you must not:

Post fake reviews.
Submit paid or undisclosed promotional reviews.
Attack competitors unfairly.
Use abusive, defamatory, hateful, obscene, or threatening language.
Post content unrelated to the product or service being reviewed.

5.9 Harassment and Abuse

You must not use the website or any support channel to harass, threaten, intimidate, defame, stalk, or abuse other users, employees, suppliers, delivery personnel, or representatives of Territories.

5.10 Harmful Commercial Misuse

You must not use the website to:

Disrupt business operations.
Interfere with order processing, inventory systems, or customer support.
Manipulate pricing, discounts, promotions, coupon codes, or rewards programs.
Engage in reseller abuse, bulk buying abuse, or automated checkout abuse where not permitted.
Create duplicate accounts to evade restrictions, limits, or enforcement actions.

6. Customer Account Responsibilities

If you create an account on the website, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.

You must:

Use a strong, secure password.
Keep your login details private.
Notify us immediately if you suspect unauthorized access.
Ensure that your account information remains accurate and current.

We are not responsible for losses resulting from your failure to secure your account credentials.

7. Orders, Payments, and Checkout Integrity

You must place orders in good faith and for legitimate purposes only. You must not place orders using stolen cards, unauthorized payment methods, false identities, or false delivery details.

We reserve the right to cancel or hold any order where we suspect fraud, misuse, pricing abuse, stock manipulation, or other irregular activity.

If a payment is flagged as suspicious, incomplete, reversed, disputed, or unauthorized, we may suspend the relevant order and request additional verification.

8. Product Use and Compliance

Our products may include laptops, desktops, accessories, gadgets, storage devices, networking equipment, software-related items, and other technology products. You are responsible for using products lawfully and in accordance with manufacturer instructions, safety guidelines, licensing terms, and applicable regulations.

You must not use our products in ways that support illegal surveillance, cybercrime, unauthorized interception, privacy invasion, or other unlawful conduct.

If a product is subject to licensing, activation, warranty, import, tax, or regulatory requirements, you are responsible for ensuring compliance with those requirements before and after purchase.

9. Reviews, Comments, and User Content

If the website allows you to submit content, including reviews, comments, testimonials, ratings, images, or messages, you must ensure that your content is lawful, accurate, respectful, and appropriate.

You must not submit content that:

Is defamatory, obscene, vulgar, hateful, racist, sexist, discriminatory, or abusive.
Infringes intellectual property rights.
Contains someone else’s personal data without consent.
Is fraudulent, misleading, or promotional without authorization.
Contains malware, malicious links, or deceptive redirects.

By submitting content, you grant Territories Technologies a non-exclusive, worldwide, royalty-free license to use, display, reproduce, adapt, publish, translate, and distribute that content for business, marketing, support, moderation, or legal purposes, unless otherwise restricted by law.

10. Third-Party Links and Services

The website may contain links to third-party websites, payment processors, courier platforms, warranty providers, or service partners. We do not control third-party systems and are not responsible for their content, practices, security, or availability.

You must comply with the acceptable use rules and terms of any third-party service you use through our website.

11. Security and System Integrity

You must not attempt to compromise the security, integrity, or availability of the website or related systems.

Prohibited actions include:

Reverse engineering any protected feature except where allowed by law.
Circumventing authentication, rate limits, or security restrictions.
Attempting denial-of-service attacks.
Interfering with site monitoring or logging.
Introducing scripts that impair performance or distort analytics.
Attempting to exfiltrate data or intercept communications.

If you identify a security vulnerability, you must not exploit it. Instead, you should report it to us promptly and privately through our official contact channels.

12. Suspicious Activity and Fraud Prevention

We may monitor website activity, order behavior, and transaction patterns to detect abuse, fraud, or security threats. This may include reviewing unusual order volumes, repeated failed payment attempts, irregular account behavior, or suspicious delivery details.

Where necessary, we may request identity verification, payment verification, or additional information before processing an order or allowing continued use of the website.

13. Enforcement Actions

If we determine, at our discretion, that you have violated this Policy, we may take any appropriate action, including:

Issuing a warning.
Restricting access to parts of the website.
Suspending or closing your account.
Cancelling orders.
Refusing future service.
Blocking emails, phone numbers, IP addresses, or payment methods.
Preserving evidence for internal review or legal action.
Reporting unlawful conduct to relevant authorities.

We may act immediately and without prior notice where we believe there is a risk of fraud, harm, security compromise, legal exposure, or operational disruption.

14. Reporting Violations

If you become aware of abuse, fraud, security concerns, unauthorized access, fake listings, phishing attempts, or any other violation of this Policy, you should report it to us immediately using our official support or contact information displayed on the website.

When reporting a suspected violation, please provide as much detail as possible, including relevant screenshots, order references, email headers, URLs, timestamps, and any other supporting information.

15. Data and Privacy

Any personal information collected through the website will be handled in accordance with our Privacy Policy and applicable Kenyan data protection laws. You must not submit personal data that you do not have the right to share.

You must not collect, store, publish, or misuse personal information obtained through the website for unauthorized purposes.

16. Children and Minors

The website is not intended for use by children to independently enter into commercial transactions unless permitted by law and supervised by a parent or guardian where required.

You must not use the website to collect, publish, or exploit personal information about minors without lawful authority or consent where required.

17. Disclaimer of Monitoring Obligation

We reserve the right, but do not assume the obligation, to monitor user activity, content, and transactions for compliance with this Policy. Our failure to act on a violation in one instance does not waive our right to enforce this Policy later or in another case.

18. Changes to This Policy

We may update this Policy from time to time to reflect changes in our business, technology, legal obligations, or operational practices. The updated version will become effective when posted on the website, unless a different effective date is stated.

Your continued use of the website after any changes are posted means you accept the updated Policy.

19. Governing Law

This Policy is governed by the laws of Kenya. Any dispute arising from or related to this Policy, the website, or the use of our services shall be handled in accordance with applicable Kenyan law, subject to any dispute resolution procedures set out in our Terms and Conditions.

20. Contact Information

Questions, complaints, or reports concerning this Policy should be directed to Territories Technologies through the contact details published on the website.

Territories Technologies Ltd
Nairobi, Kenya
Website: https://www.territories.co.ke/

NB: By using territories.co.ke, you agree to use the site responsibly and in compliance with our Acceptable Use Policy, Terms and Conditions, and Privacy Policy.

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