Shipping Tracking

Our Delivery Promise

At Territories Technologies Ltd, we aim to deliver your order quickly, safely, and at a fair cost, whether you are in Nairobi or any other part of Kenya.

We work with trusted local couriers and logistics partners to ensure your computers, accessories, and gadgets arrive in perfect condition and on time.

Delivery Coverage Areas

We currently deliver to:

• Nairobi County and surrounding areas (same-day or next-day for most orders).
• Major towns and cities across Kenya, including Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, Meru, and others via courier.

If you are unsure whether we deliver to your location, contact our customer support team before placing your order for clarification.

Delivery Options & Timelines

Delivery timelines may vary depending on product availability, order time, and your exact location.

1. Nairobi & Greater Nairobi Area

• Same-Day Delivery (Within Nairobi CBD & Selected Estates)
  • Available for in-stock items ordered and confirmed before a set cut-off time (for example, 11:00 AM).
  • Deliveries are typically completed within the same business day.
  • Applies mainly to Nairobi CBD, Westlands, Upper Hill, Kilimani, Parklands, South B/C, Eastlands, and other easily accessible areas.
• Next-Day Delivery (Nairobi Metropolis)
  • Orders confirmed after the same-day cut-off or going to less central areas may be scheduled for next business day delivery.
  • Estates and suburbs covered include areas like Ruiru, Juja, Kitengela, Ngong, and similar locations accessible from Nairobi.

2. Outside Nairobi (Rest of Kenya)

• 1–3 Business Days to Major Towns
  • Orders to major towns (e.g. Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, Meru) are typically delivered within 1–3 business days after dispatch.
  • Delivery is done through reputable courier companies or parcel services.
• 3–5 Business Days to Remote or Hard-to-Reach Areas
  • Some smaller towns or remote locations may take slightly longer due to courier schedules and routing.

All timelines are estimates and may be affected by factors such as weather, courier delays, public holidays, or unforeseen logistical challenges. We will always communicate any significant delays and keep you updated.

Order Processing & Dispatch

To ensure a smooth experience, we follow a clear order processing flow:

1. Order Placement
   • You place your order via our website or through our official ordering channels.
2. Order Confirmation
   • Our team confirms product availability, verifies your delivery details, and confirms payment method or deposit where applicable.
3. Payment & Verification
   • For certain orders (especially upcountry deliveries and high-value items), full or partial payment may be required before dispatch.
4. Dispatch Scheduling
   • Orders are then scheduled for dispatch based on stock readiness, courier availability, and your preferred delivery window.
5. Delivery / Collection
   • Our rider or courier delivers to your door (Nairobi) or to your nearest courier office/collection point (upcountry), depending on your chosen option.

If any item in your order is out of stock or requires special ordering, we will inform you of the revised delivery timelines before final confirmation.

Delivery Fees & Charges

Delivery fees are calculated based on your location, order value, and sometimes the weight or size of the item.

Nairobi Deliveries

• Nairobi CBD
  • A standard, flat delivery fee may apply for CBD deliveries.
• Nairobi Estates & Surrounding Areas
  • Charges vary based on distance from the CBD or our store location.
  • Final delivery cost will be communicated to you during order confirmation.

Rest of Kenya

• Major Towns
  • Delivery to major towns is typically charged based on the courier’s rate to your specific town or parcel office.
• Remote Areas
  • Some remote locations may attract slightly higher courier charges.

Where possible, we will give you at least two options (for example, different courier partners) so that you can choose the most convenient or cost-effective method.

All delivery fees will be clearly communicated and agreed upon before your order is dispatched.

Shipping Methods & Partners

We use a combination of in-house delivery (riders) and third-party logistics providers:

• In-House Riders (Nairobi)
  • Used primarily for same-day and next-day deliveries within Nairobi and nearby areas.
• National Courier Services (Rest of Kenya)
  • For outside Nairobi, we ship using established couriers/parcel services to your town or nearest pickup office.

We constantly evaluate our partners to ensure reliable delivery times and safe handling of your electronics and gadgets.

Delivery Times & Working Hours

• Standard Delivery Hours
  • Monday to Saturday during normal business hours (for example, 9:00 AM – 5:30 PM).
• Sundays & Public Holidays
  • Deliveries may be limited or unavailable; special arrangements can sometimes be made on request.

If you require delivery at specific times (e.g. during office hours only), let us know when placing your order so we can plan accordingly.

Order Tracking & Updates

We aim to keep you informed throughout the delivery process:

• For Nairobi deliveries, our team or rider will contact you via call or SMS before attempting delivery.
• For upcountry deliveries, we will share the courier name, waybill/consignment number, or relevant reference so that you can track your parcel or confirm arrival at the pickup office.
• You may also contact our customer support team at any time to check the status of your delivery.

Please ensure your phone number is active and reachable on the day of delivery to avoid delays or missed deliveries.

Delivery Requirements & Access

To ensure successful delivery:

• Provide accurate details:
  • Full name
  • Active phone number
  • Exact delivery address and clear directions or landmarks
• Ensure someone is available:
  • You or an authorized recipient should be available at the delivery location during the agreed delivery window.

If the rider or courier is unable to reach you or access your location, your delivery may be rescheduled, and additional charges may apply for a second delivery attempt.

Missed Deliveries & Re-Delivery

If a delivery attempt fails due to reasons such as:

• Inaccurate address
• Wrong or unreachable phone number
• No one available to receive the package

We will:

• Contact you to reschedule delivery where possible, or
• Arrange for you to collect the item from our store or the courier’s office.

Re-delivery charges may apply where a second delivery attempt is necessary due to incomplete information or recipient unavailability.

Packaging & Product Safety

We understand that computers, laptops, and gadgets require extra care:

• All products are packaged securely in original manufacturer boxes (where applicable) with protective materials to minimize damage during transit.
• High-value items may be double-boxed and sealed, especially for upcountry shipping.
• We may use tamper-evident seals or packaging tape to enhance security.

If you receive a package that appears tampered with, damaged, or opened, please do not sign for it before contacting us or the courier immediately.

Delivery for High-Value Items

Certain products (e.g. high-end laptops, gaming PCs, premium smartphones, or bulk orders) may require additional verification or special handling:

• We may request:
  • Full payment before dispatch, or
  • Valid identification for cash-on-delivery orders within Nairobi.
• For upcountry deliveries, we typically require full payment before shipping high-value items.

These measures help protect both our customers and the company against fraud and loss.

Cash on Delivery (COD) Policy

COD availability may vary depending on location and order value.

• Within Nairobi
  • COD may be available for selected locations and order amounts.
  • You pay the rider in cash or via mobile money upon delivery before receiving the product.
• Outside Nairobi
  • For most upcountry deliveries, COD may not be available.
  • Customers are generally required to pay via mobile money, bank transfer, or other supported methods before dispatch.

Our team will inform you whether COD is available for your order during confirmation.

Store Pickup / In-Store Collection

If you prefer, you can place your order online and pick it up at our physical store.

• How it works:
  • Place your order and choose “Store Pickup” (where available) or notify our team.
  • Our staff will confirm stock and prepare your items.
  • You will receive confirmation on when your order will be ready for collection.

When coming for pickup, carry:

• Your order confirmation SMS/email, and
• An identification document if requested.

This option is ideal if you are within Nairobi and want to avoid delivery fees or need to inspect items before taking them home.

International & Intercontinental Shipping

At the moment, our primary focus is on deliveries within Kenya.

If you are outside Kenya and would like to purchase our products, please contact us directly so we can advise on any special arrangements that may be possible on a case-by-case basis.

Delivery Delays & Force Majeure

While we do everything possible to deliver within the indicated timelines, some factors may be beyond our control, including:

• Extreme weather conditions
• Road closures or transport disruptions
• Courier delays or operational challenges
• Public holidays or national events

In such cases, we will:

• Inform you of the delay as soon as possible, and
• Work with our logistics partners to get your order delivered at the earliest opportunity.

We appreciate your patience and understanding in such circumstances.

Inspecting Your Order on Delivery

To protect you and ensure satisfaction:

• For Nairobi deliveries, you may inspect the outer packaging and, where practical, visually confirm that you received the correct item (model/colour/spec) before the rider leaves.
• If you notice physical damage, wrong item, or missing accessories, notify the rider immediately and contact our support team while the rider is still present where possible.

For upcountry deliveries:

• Inspect your package at the courier office or collection point as soon as you receive it.
• If you find any issues, report them immediately to the courier and inform us promptly so we can assist.

Note: Some products may be sealed for warranty purposes; opening them beyond basic visual inspection may be treated as acceptance. Please refer to our Returns & Warranty Policy for detailed guidance.

Changes to Delivery Details

If you need to change your delivery address, contact person, or delivery date:

• Reach out to us as soon as possible with your order number and new details.
• If the order has not yet been dispatched, we will update the details at no extra cost.
• If the order is already in transit, changes may not be possible, or additional charges may apply depending on the courier’s policies.

We will always advise you of any implications before making the change.

Returns, Exchanges & Delivery Fees

Delivery fees are generally non-refundable once a successful delivery has been made, except in cases where:

• We delivered the wrong product due to our error, or
• The product was damaged in transit, and the issue is reported immediately and verified.

For returns or exchanges not caused by our error (for example, change of mind, wrong product ordered by customer):

• The customer may be responsible for return shipping costs.
• Any additional delivery for replacement items may attract new delivery fees.

Please refer to our dedicated Returns & Refunds Policy for full details.

Contact & Support

If you have any questions about delivery, shipping, or your order status, reach out to us through our official contact channels provided on the website (phone, WhatsApp, email, or contact form).

Our support team is available during working hours to assist you with:

• Delivery cost estimates
• Delivery timelines to your location
• Tracking information and follow-ups with couriers
• Special delivery requests or bulk order arrangements

NB:

Please also Refer to Our Shipping Policy Page for More Detailed Information.