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How It Works

Please find in Brief, info about how we work, tailored for Nairobi and Kenya-wide customers, these answers reflect our actual business practices, delivery timelines, payment methods, return policy, customer service details and aligned with our actual business operations, policies, and contact details.

We Promise it’s Easy to Read.
🛒 Ordering & Checkout
How do I place an order on territories.co.ke?

You can place an order in three simple steps:

  1. Browse & Select: Navigate our catalogue of laptops, computers, accessories, projectors, and projector screens. Click “Add to Cart” on your desired items.
  2. Checkout: Review your cart, enter your delivery details (Nairobi or countrywide), and choose your payment method.
  3. Confirm: Submit your order. You’ll receive an order confirmation via email/SMS with your order number.

Yes. You can shop online at territories.co.ke or visit our physical store at Old Mutual Building, Kimathi Street, 3rd Floor, Room 324, Nairobi

We accept:

  • M-Pesa Pay Bill
  • Bank Transfer

Payment can be made upfront or upon shipping, depending on your preference.

🚚 Delivery & Shipping
How fast is delivery in Nairobi?

Same-day delivery is available for orders placed before 4:00 PM in Nairobi.

Refer to our shipping Policy page for more info.

We offer same-day dispatch and next-day delivery countrywide across Kenya. Orders placed before 12:00 PM on public holidays are dispatched the same day.

Yes, we supply to hundreds of buyers around Kenya, including corporates and individuals nationwide.

After dispatch, you’ll receive tracking details via SMS or email. For real-time updates, contact our sales team at

Sales: +254708964322

Support +254722988550

or

sales@territories.co.ke.

Refer to our shipping tracking page for more info.

💵 Payment & Pricing
Are prices on territories.co.ke fixed?

Prices are subject to change without prior notice based on stock availability and running offers.

Payment options include upfront payment or payment upon shipping, depending on your arrangement with our team.

Yes. We supply corporate clients and offer tailored solutions for businesses sourcing IT products in bulk. Contact sales@territories.co.ke for corporate pricing.

🔄 Returns, Refunds & Exchanges
What is your return policy period?

Our refund and returns policy lasts 10 days from the delivery date. After 10 days, issues are treated as repair/maintenance matters.

Please Refer to Our Refund and Returns Policy Page for More Info.

To be eligible:

  • Item must be unused and in the same condition as purchased
  • Must be in original packaging
  • You must present receipt or proof of purchase
  • Returns must be sent to our physical store in Nairobi

Non-returnable items include:

  • Perishable goods
  • Hazardous/flammable items
  • Gift cards
  • Opened software products
  • CD/DVDs that have been opened
  1. Email sales@territories.co.ke with your order details and reason for return.
  2. Send the item to:
    Territories Technologies Ltd
    Old Mutual Building, Kimathi Street, 3rd Floor, Room 324, Nairobi.
  3. After inspection, we’ll notify you of approval/rejection within 2 days. Approved refunds are credited to your original payment method.

  1. You are responsible for return shipping costs, which are non-refundable. If refunded, return shipping is deducted from your refund.

We replace items if they are defective or damaged. Contact sales@territories.co.ke to arrange an exchange.

🛠️ Warranty & After-Sales Support
Do products come with a warranty?

Yes. Manufacturer warranty applies to products sold/delivered as sealed. Refurbished items can be exchanged within the first 10 days.

Please Refer to Our Warranty Policy Page for More Info.

After the 10-day return window, any product issues are handled as repair and maintenance through our support team.

Yes. We provide IT services and tools to help creative entrepreneurs, corporates, and individuals start, manage, and scale their businesses.

🕒 Store Hours & Contact
What are your office hours?

Monday – Saturday: 7:30 AM – 8:00 PM (GMT+3)
Sunday: Closed

You can submit a contacts request on our Contact Us Page.

🎯 Special Services
Do you source unique or hard-to-find IT products?

Yes. We source quality unique IT-related products both online and offline for clients across Kenya.

Yes. Submit a quote request via our website or contact sales@territories.co.ke for corporate/bulk procurement.

We are Kenya’s No. 1 shop for laptops, computers, accessories, projectors, and projector screens, with over 20 years of experience (launched 2004, full e-commerce since 2015).

Please Refer to Our About Us Page for More Info.

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